Last updated: August 30, 2026
Mayne Auto Glass respects your privacy and is committed to handling personal information responsibly. This policy explains what information we collect through mayneautoglass.com, why we collect it, how it may be shared and the choices available to you. Our practices are intended to comply with British Columbia’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy requirements.
Information we collect
When you submit our service request form, contact us by email or speak with us by phone, we may collect information such as your first and last name, email address, telephone number, requested service, vehicle make, model and year, and the details included in your message. If you ask for help with an insurance claim, we may also collect the information reasonably required to assist you and communicate with your insurer.
Our website and service providers may automatically receive limited technical information, including your IP address, browser and device type, pages viewed, referring page, and the date and time of your visit. This information supports website operation, security, performance and general traffic measurement. Mayne Auto Glass does not collect payment-card information through this website.
How we use your information
We use personal information to:
- respond to questions and service requests;
- provide estimates, schedule appointments and perform requested services;
- assist with eligible ICBC or private insurance claims when requested;
- communicate about your vehicle or service;
- maintain business and service records;
- operate, improve and protect the website; and
- meet legal, regulatory, accounting or insurance requirements.
We do not sell or rent personal information. We will not use information submitted for a service request for unrelated marketing without your consent.
Consent
By voluntarily submitting personal information, you consent to its collection, use and disclosure for the purposes described in this policy or explained when the information is collected. Please provide only the information reasonably needed for your request. You may withdraw consent, subject to legal or contractual restrictions and reasonable notice, although this may affect our ability to provide a requested service.
Cookies and website analytics
The website may use cookies and similar technologies needed for security, administration, functionality and performance measurement. Cookies are small files stored on your device. You can restrict or delete cookies through your browser settings, although some website features may not function as intended.
Third-party services and disclosure
Our website includes or may rely on third-party services such as website hosting, contact-form processing, email delivery, security and spam protection, analytics, Google Maps, and Google review displays provided through Trustindex. These providers may receive limited information necessary to deliver their services and operate under their own privacy policies.
We may share relevant information with an insurer or service provider when you ask us to coordinate a claim or service. We may also disclose information when required by law, to protect our legal rights, or to investigate fraud, misuse or security concerns. Some service providers may process information outside British Columbia or Canada, where it may be subject to the laws of that jurisdiction.
How long we retain information
We retain personal information only as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable business, legal, accounting, insurance and warranty requirements. Information that is no longer required is deleted, anonymized or securely destroyed where practical.
How we protect information
We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information. However, no website, email system or electronic transmission can be guaranteed completely secure. Please do not send highly sensitive information through the general contact form.
Your privacy rights
Subject to applicable law, you may ask to access or correct personal information we hold about you, withdraw consent, or ask a question about how your information is handled. We may need to verify your identity before completing a request, and some information may need to be retained where required by law.
External links
This website may link to third-party websites. Mayne Auto Glass is not responsible for the content or privacy practices of those websites, and we encourage you to review their privacy policies.
Contact Mayne Auto Glass
For questions, access or correction requests, or concerns about this policy or our handling of personal information, contact:
Mayne Auto Glass
500 B Slater Road NW
Cranbrook, BC
Phone: 250-489-0131
Email: chris@mayneautoglass.com
Changes to this policy
We may update this privacy policy as our website, services or legal obligations change. The current version will be posted on this page with its latest revision date.